Version 2026-10-13 · Draft

Terms of Use

1. About these terms

These terms are the agreement between you and WYRAGO for using wyrago.com and the WYRAGO service. WYRAGO is operated by Anageno Padel Specialists Ltd, Nicosia, Cyprus ("we", "us", "our").

You accept these terms in one of three ways:

• by ticking the box "I agree to the Terms of Use and Privacy Policy" when you sign up or set up your account;
• by tapping the button in Eva's first message ("I agree, let's start", or "I confirm, let's start" for a consultant);
• by using the service.

If you do not agree, please do not use WYRAGO.

Other texts also apply when you use some parts of WYRAGO:

• Eva's terms of use. They say how your conversation with Eva is processed. You accept them with Eva's first message.
• Project consents. They cover Eva's work inside a Project.
• The Demo Terms. They apply to Visitors in the demo.
• The Privacy Policy. It says how we use personal data.

If one of these texts and these terms say different things on the same point, the more specific text applies.

2. What WYRAGO is

WYRAGO is a service for sports clubs, starting with padel clubs. It helps a club's manager make business decisions.

The main parts are:

• Eva. Eva is an AI, part of the WYRAGO team. She is WYRAGO's virtual account manager. You talk with her in a conversation inside WYRAGO.
• Your Facility Profile. What WYRAGO knows about your club: what you tell us, the files you add, and what public sources say about it.
• Proposals and calculations. Eva prepares proposals for your club. You can test them with calculations.
• Action plans. A proposal you agree to can become a plan of steps, with owners and dates.
• The genie. Eva can prepare messages to your players and staff. You send them yourself.
• Downloads. You can download a conversation or a presentation as a PDF, HTML or text file.

WYRAGO is in an early stage (Alpha). Parts of it change often. Some parts are switched on only for some clubs.

3. Who can use WYRAGO

WYRAGO is for businesses. You can use it as:

• a club manager, for your own club;
• a consultant, for clubs that are your clients (see section 10);
• a Visitor, to try WYRAGO on a fictional demo club (see section 11).

You must be 18 or older and able to make agreements for yourself. If you use WYRAGO for a club, you confirm that you may act for that club.

4. Your account and signing in

How an account is made.

• You can sign up on our sign-up form. We then send you an email with a link to set up your account.
• Or the WYRAGO team invites you. The first time you tap the link in our email, your account is made. Your name and club come from the invitation.
• The WYRAGO team makes the accounts of Visitors and consultants.

An account belongs to one person. A manager's account is linked to one club. A consultant's account can work for several client clubs.

Signing in.

• You sign in with a link we send to your email address. You do not need a password.
• A sign-in link you ask for on the sign-in page works once, for 15 minutes.
• The link in an invitation email works for 7 days, on up to 3 devices. If it has stopped working, you can get a new one.
• You may also set a password when you set up your account. If you do, you can sign in with it too.
• After you sign in, you stay signed in on that device for up to 30 days.

Keep your access safe. Do not forward our emails with sign-in links. Anyone with the link can open your account. Tell us at once at info@wyrago.com if you think someone else has used your access. We can end a link or a sign-in at any time.

5. The self-service Alpha

If you signed up on our sign-up form, your club has a seven-day Alpha:

• The seven days start when you tap the button to start your Alpha.
• If you do not start them within 7 days, the place is given back.
• When the seven days end, you can no longer talk with Eva. You can still sign in. Signing in again does not restart the seven days.

Clubs invited by the WYRAGO team, and consultants' client clubs, have no seven-day limit.

WYRAGO is free of charge during the Alpha. It takes no payment in the service.

6. Eva

• Eva is an AI. She can be wrong. Review important decisions in their context.
• With your agreement, Eva replies to you directly. No person reads her replies before you see them.
• The WYRAGO team can see the whole conversation, can pause Eva at any time and can reply to you there themselves.
• Before you see a reply, the system checks it. A reply that fails is not shown to you; a member of the WYRAGO team replies instead.
• Eva's replies have daily limits. When a limit is reached, when Eva cannot reply, or when you ask for a person, the WYRAGO team continues with you in the same conversation.
• How your conversation is processed, and by which AI providers, is in Eva's terms of use (/app/eva/terms). You accept them with Eva's first message. You can withdraw that consent at any time by writing it to Eva.

7. Proposals and agreements

• Eva never agrees to anything for you. Only your own clear, written yes to a question in which she shows you the exact text counts as agreement. WYRAGO records that text, your message and the time.
• Agreeing to a proposal records your decision. It does not mean WYRAGO carries any of it out. Your club decides how and when it carries it out.
• Only the version you agreed to is agreed. Any later change is a new version, and we ask you about it separately.
• Texts that bind (Eva's terms, a success rule and a proposal) are written in English only. Eva explains them in your language whenever you ask. Her explanation is not the binding text.
• WYRAGO does not guarantee a result.

8. Action plans

• An agreed proposal can become an action plan: steps, who does each one, and by when.
• You approve a version of the plan. Approving fixes the steps, owners and dates the results will be judged against.
• WYRAGO does only the steps marked as WYRAGO's, never beyond each step's limit.
• Eva reminds you of steps in the conversation. WYRAGO does not send these reminders by email.
• You can withdraw your approval. This stops the reminders.

9. The genie: messages to your players and staff

The genie is switched on only for some clubs.

• Eva can prepare messages to your players and staff, for example invitations to games.
• WYRAGO sends nothing itself. You read each message and send it yourself, from your own phone or email.
• Every message to your staff says it comes from Eva, an AI, on your behalf.
• Every message gives the person a link to stop receiving these messages. WYRAGO respects that, and tells you.
• You are responsible for having the right to contact the people you ask Eva to reach.

In the demo, sending is simulated and nothing leaves WYRAGO.

10. Consultants

If you use WYRAGO as a consultant for a client club:

• You confirm that the club has authorised you to share its business information with WYRAGO and to agree to proposals and success rules on its behalf.
• What you agree to is recorded as an agreement you made on the club's behalf.
• Each client club has its own conversation, its own record and its own consent. What you share for one client is never used for, or shown in, another.
• The conversation is part of the club's record at WYRAGO. If the club's own manager joins WYRAGO later, they can see it.
• The details you put on your documents (name, company, contact details and logo) are your own. You can change or remove them at any time.

11. Visitors and the demo

If you are a Visitor:

• You use a fictional demo club. Its data and results are simulated.
• The WYRAGO Demo Terms apply, in addition to these terms. You accept them before you meet Eva.
• Your access is personal. It ends on the date shown in the demo. We can withdraw it at any time.
• Use only fictional, non-confidential information.

12. Your content

• "Your content" is what you write, upload or send to WYRAGO: messages, files, images and the details of your club.
• You keep your rights in your content.
• You allow WYRAGO to store, process and show your content, and to send it to the providers named in Eva's terms and the Privacy Policy, only to provide the service to you and your club.
• Only add content you have the right to share. This includes personal data about your customers or staff.
• Files you can add: in a Project, PDF, images, Word, PowerPoint, CSV, Excel and text files, up to 10 MB each; in a conversation with Eva, up to 4 images per message, up to 3 MB each.

13. Emails

WYRAGO sends you emails from access@auth.wyrago.com:

• sign-in links and invitations;
• if you signed up yourself: emails about your place in the Alpha (for example, that it has started, that it ends soon, and that it has ended);
• occasional WYRAGO updates, only if you ticked "Send me occasional WYRAGO updates".

You can reply to our emails. Where we receive replies, a reply is kept with your club's record and read by the WYRAGO team. No AI reads it.

14. Acceptable use

Do not:

• break the law, or use WYRAGO to harm anyone;
• share your sign-in links or your access with someone else;
• try to get into accounts, clubs or data that are not yours;
• try to break, overload or get around the limits and checks of the service;
• copy WYRAGO, or use it to build a competing product;
• put passwords, payment card numbers or other secrets into a conversation.

We can pause or end your access if you do.

15. No advice

Nothing in WYRAGO is financial, legal, tax or business advice. Eva is an AI and can be wrong. Figures marked unconfirmed come from public sources and have not been checked with the business. Scores are Eva's assessment, not a forecast. You decide, and you are responsible for your decisions.

16. Intellectual property

The WYRAGO name, logo, the service and its content (text, design, methods and software) belong to WYRAGO. You may not copy, reproduce or use them without our written permission, except to use the service as these terms allow and to share links to public pages.

17. The service "as is"

WYRAGO is provided "as is" and "as available", to the extent the law allows. We give no warranty that it is accurate, complete, always available or fit for a particular purpose. We can change, pause or stop any part of it.

18. Liability

To the extent the law allows: we are not liable for indirect or consequential losses, or for loss of profit, revenue, data or goodwill; and because WYRAGO is free of charge during the Alpha, our total liability to you for anything related to WYRAGO is limited to €100. Nothing in these terms limits or excludes liability that the law does not allow us to limit or exclude, such as for fraud, or for death or personal injury caused by negligence.

19. Ending

• You can stop using WYRAGO at any time. To close your account, write to info@wyrago.com. We delete your account data within 30 days, except the records of consents and agreements.
• We can end your access, for example when your Alpha or your visit ends, or if you break these terms.
• What happens to your data then is in the Privacy Policy.

20. Changes to these terms

When we change these terms, we give them a new version and date, and we tell you by email before they apply. If you continue to use WYRAGO after that date, the new version applies.

21. Third-party links

WYRAGO may link to other sites and services. We are not responsible for their content or their privacy practices. See their own terms.

22. Governing law

These terms are governed by the laws of the Republic of Cyprus.

23. Contact

Questions about these terms: info@wyrago.com.